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Discount Table Lamps, Floor Lamps, Lighting FixturesCeiling Lights, Landscape Lighting, Pendant light fixtures and more! |
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Frequently Asked Questions
Yes, you will receive your tracking number(s) after your order has shipped. It will usually be the day after your order has actually gone out, as we received tracking information from the manufacturer.
We can ship your entire order together or ship in stock items first and backordered items separately. In either case, we will ship your backordered items as soon as they become available.
We try to keep our website as up to date as possible, however, on occasion there may
be an item that we have not been notified of it's discontinued status and
therefore still appears to be available. Since we check stock on all items
that are ordered, when they are ordered, we may get notification that the
item has been discontinued. At that point, we will cancel your order and
notify you that the item has been discontinued.
Who do I contact if I have technical/install question about a product I purchased from you?
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You can contact us at any time if you have any questions about the item(s) that you ordered. We will do our best to answer your questions accurately. In the case we do not know the answer to your question, we will contact the manufacturer's technical support to retrieve an answer for you.
You can track your order online by clicking the "Track Your Order" link on the left hand column on our website. Simply enter your order or reference number and your 5 digit billing Zip code to retrieve your order status.
Should you wish to cancel your order, you can call or email us at 888-918-8030 or info@arcadianlighting.com. Given that your order has not been shipped out, we can expedite the cancelling of your order. If your package has already been shipped, you will be responsible for returning the UN-OPENED package, even if the package is shipped prior to the "Expected Ship Date" on your order status. Credit will be issued upon receipt of product. The credit amount will be the full amount charged LESS 20% to help cover part of the cost that Arcadian Lighting, Inc. incurs. We’d like to emphasize that our suppliers charge us restocking fee for returns and there are shipping charges that Arcadian Lighting, Inc. incurs. We absolutely do not make money off of customer returns.
If your item is on backorder, we will notify you of the extended lead time of receiving your item. We will give you an estimated date of shipment. When your order ships, you will receive it within 7-10 business days, following the date of shipment.
Should you receive your product incomplete, simply call us and we will have replacement parts sent out to you.
You can check the status of your order on our website. Simply click on the "Track Your Order" link on our site. Enter your order number and zip code and your order details/status will be provided for you.
The minimum order requirement on our website is $50.00. Under special
circumstances, we can take orders below our order minimum.
All items are shipped to our customers directly from our suppliers. Our suppliers charge Arcadian Lighting restocking fees when items are returned to them from our customers. We also incur cost in shipping the product(s) to our customers. The restocking fee helps cover part of the cost that Arcadian Lighting incurs when products are returned. Arcadian Lighting does not make any money off of customer returns.
If I receive a damage item on my order, can I return the item / all the items and get FULL refund (restocking fee waived) on my order?Back To Top
No, the restocking will still be applied. We will replace the damaged item under warranty and issue call tag to pick up the damaged item (if necessary). Thus, if you still would like to return the item / all the items on the order and decline the free replacement, you are returning due to personal reasons. Restocking fee will be applied.
If you receive your order damaged, please contact us. We will make the appropriate arrangements with the manufacturer to have replacements sent out to you.
If you purchased your fixture from us and need to order a replacement part, please contact us on our toll free line or send us an email at info@arcadianlighting.com. Unfortunately, we cannot order replacement parts for fixtures not purchased through Arcadian Lighting, Inc.
In the case that you find it necessary to return your product, please refer to our Return Procedure.
In the case that you find it necessary to return your product, please refer to our Return Policy.
Once we receive notification that your product has been received by the manufacturer, we will issue you the appropriate credit to your credit card account.
If your product comes to you damaged, please contact us immediately and we will have replacement parts or a replacement fixture sent out to you (whichever is most reasonable.
It usually takes approximately 3 - 5 business days to process and ship out replacement parts.
Do you reimburse/compensate any amount for the expense incurred to get the electrician to come again for the repair or replacement?
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No, we will not credit you for any labor incurred with the electrician. We will only be responsible for replacing the defective item with a good part / product with shipping included. Shipping method will be the same as the original order (Ground Shipping, in most cases). If you need replacement expedited, you will be responsible for the upcharge on the freight.
The majority of our orders are shipped directly to you from the manufacturer's warehouse. Due to the large number or orders that the manufacturer receives on a daily basis, your order may take anywhere from 1-2 weeks before it is shipped, on average.
Once we have received notice from the manufacturer that your order has been received, we will post and expected ship date for your order. You can check this date by viewing your order online. We ask that you hold off on scheduling appointments for contractors/electricians until you have received notice that your order has shipped.
If you received part of your order, one or more of the items on your order may be backordered. Once your items become available they will be shipped directly to you.
Other expedited shipping methods are available for an additional shipping charge.
We can arrange for a Saturday delivery for an additional charge to you.
Unfortunately, at this time, we do not ship products to international destinations.
Due to security purposes, and for the protection of our customers, we do not ship to APO or PO boxes.
We do not charge your credit card until your items are ready to be shipped out. We will, however, authorize payment for the amount of your purchase when your order is received.
We do not charge your credit card until your items are ready to be shipped out. We will, however, authorize payment for the amount of your purchase when your order is received.
If you choose not to pay by credit card, you can mail us your payment. We can accept payment by check or money order. However, we will not process your order until we are in receipt of your payment.
For builders, designers, and contractors, do you offer a trade discount? If so, how do I register? How much discount can you give me?
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We offer trade discounts to builders, designers, and contractors. The amount of discount is dependant on the quantity of items you order, the total amount of your order, and the particular products you order. Please contact us for special pricing.
We will charge your credit card for your order within 3 days prior to your order leaving the warehouse.
If your order qualifies for use of one of our coupons, you can simply enter the coupon code during the checkout process.
We offer a 110% price match guarantee, for products found at a lesser cost. Should you wish to request a price match guarantee, please fill out the price match request on our website, providing us with the item, the cost, and the competitor's website. Once we are able to validate the pricing we will contact you with your price match quote.
If you place your order using a debit card, we will charge the full amount of the order at the time you place your order. Most credit card companies put a hold on the funds during the time of authorization. To avoid the complications of putting a hold on funds in the account associated with your debit card, we will take the payment directly.
Yes. Arcadian Lighting utilizes SSL (Secure Socket Layer) Technology. Secure socket layers encrypt credit card information so it can't be read by anyone but Arcadian Lighting. When you place an order, your order information (including your name, address, credit card number) is encrypted using a market-proven secure server for maximum security. Your credit card and billing information cannot be read by third party as it travels to our order system. The order system we employ processes millions of transactions each month. Ordering from us is safe.
We are located in Southern California.
Our address is 2451 Foothill Blvd., Suite E, La Verne, CA 91750
Currently, we only offer display of our products online, however we are in the process of preparing to open our showroom. (Date TBD)
We do not offer a hardcopy catalog.
Arcadian Lighting is open and available to serve you, Monday through Friday, 8:30am - 5:30pm PST.
Halogen bulbs give provide a downward focused light, for use as task lighting. Xelogen bulbs give off a more disbursed light, for use as ambience lighting and to provide the maximum color definition of your glass.
A flush mount canopy is round, 4" in diameter, and has a flat surface where the cord or pole from fixture connects to the canopy. A dome canopy is round, 4" in diameter, and has a rounded dome shape where the chord or pole from the fixture connects to the canopy.
Line voltage lighting fixtures operate at 120V. They usually cost less and the bulbs cost less as well. Line voltage lamps and fixtures give off more dispersed light.
Low voltage lighting fixtures operate at 12V. They require a transformer to lower the voltage to 12V. The transformer may be integral to the lamp or fixture, or you may have to purchase them, separately. Low voltage lamping gives out more controlled light. They are able to yield narrow spot light if required. In general, low voltage bulbs tend to be a bit more expensive than line voltage bulbs.
A monopoint pendant fixture comes with a 75W transformer and mounting canopy. These fixtures are installed independently.
A pendant light manufactured for a monorail system, comes with a small oval shaped adapter to connect to the monorails.
Why do the Tiffany stained glass look and feel very plasticy? Are they real stained glass?Back To Top
This is a common question among customers. When the Tiffany glass are cut into small pieces and soldered together to make a Tiffany glass shade, the glass pieces cannot vibrate as much as they used to, that's why they may feel plasticy. One way to proof that the shade is made of real glass is to take a blade and try to scratch the inside of the Tiffany shade where it's not apparently visible. You will not be able to scratch it. If you drop the shade on the ground, the Tiffany shade WILL shatter. The Tiffany shades are made of real stained glass.
All of our lamps and lighting fixtures are either UL listed or ETL listed, and are certified to be used in the US, safely. ETL is another widely accepted safety standard in the US, primarily for lighting fixtures.
The pictures of the items are provided by the manufacturers of the products. They are in most cases the same pictures that are printed in their catalog. The manufacture does its best job to create pictures that correctly depicts the color of the items. In most cases the pictures are taken under a bright light and will look different in your home. Many of the pictures that have shades have the picture taken with the light bulbs turned on which sometimes produces a red/orange glow from the bulb that makes the shade look different then with the light turned off. Due to the application of some of the finishes not every item will look the same. Also, depending on the brightness and contrast controls on your computer display that may vary the colors of the pictures you see.
ServiceMagic.com is a free service that matches you to pre-screened home improvement contractors. Angie's List (AngiesList.com) is a word-of-mouth network for consumers. It's a growing collection of homeowners' real-life experiences with local service companies.
Yes. All products come with at least a standard one-year warranty. Some products come with three-year warranty, and some come with life-time warranty. Please contact us if you have questions about our products, including the warranty information. |
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