Who is Arcadian Lighting? Before we say anything more, see what our customers say about us.
Besides good prices, we make service our top priority!
The people at Arcadian Lighting have been in the lighting industry for more than
15 years. Because of our history and strong relationships with the lighting manufacturers,
we are able to bring you top quality lamps at extremely affordable prices. We believe
by utilizing the Internet, we can pass all the cost savings onto you, enabling you
to enjoy elegant, sophisticated lamps without costing you an arm and a leg! You
will find that our prices are generally at 50% discount or more when compared to
retail stores and even some other online stores!
You won't find our lamps in discount stores. Our goal is not to offer you the low-end
lamps at next to nothing. That's Walmart's job. We believe there is value in fine
lamps. The effect that a well-made lamp has on a room can be breathtaking, and we
want you to experience that at affordable prices! We believe lamps are really the
jewelry for your beautiful home! Put our lamps next to the lamps you see at discount
stores and you will understand what we are trying to convey.
We constantly add new products to our store, so please come visit us often! Thank
you for visiting ArcadianLighting.com!
Hear what our customers have to say about us
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Just wanted to say thanks and that I'm impressed--the order shipped just when you
said it would, and arrived on time. Everything worked out beautifully; we are delighted!
Jennifer C. (Arnold, MD)
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I saved $60.00 with Arcadian Lighting for the exact same lamps I almost purchased
at Lamps Pxxx. Packaging was wonderful and shipment was prompt!
Linda G. (Scottsdale, AZ)
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I actually talked with a real person when I had a question, who was really efficient
and actually did what he said he was going to do. I was very pleased.
Linda S. (Charlotte, NC)
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The lamp I received from Arcadia Lighting was just beautiful. Their service was
prompt and notifications kept me aware of my shipment dates. Thank you Arcadia!
Jody C. (St. Petersburg, FL)
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The lamps arrived and were absolutely gorgeous! However, one shade was missing some
bead work. Arcadian responded to my Email very quickly and shipped out another one
free of charge. I also did not have to return the damaged shade. Super convenient
and friendly. Great merchant!
Kristine B. (Apopka, FL)
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The customer service and commitment to quality was excellent. The price was what
drew me to purchase the light from them, but the service will keep me coming back.
Darcey I. (San Jose, CA)
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See more customer testimonials here
Included in this statement are the most important values to our company. This is
a collective effort by many people in our company and is meant to be read not just
by our customers, but by all of our team members, old and new. This statement will
serve as our guide and reminder on how we act and what our identity is. We shall
run our company based on the values and pledges set forth.
- Integrity - We define a successful business or person to be one
with not just material achievements or financial success, but one with integrity,
one that people trust. Only when we act with integrity can we build trust. Below
are our pledges:
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Be Honest
We will be honest with our customers. We will not mislead our customers just to
get a sale or get out of trouble. When there are problematic situations, we will
be open and straight-forward, and will work to resolve the issue.
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Take Responsibility
We take ownership of our actions. We will see to it that challenging situations
are overcome. Even though mistakes are rare with us, when they happen, we see to
it that they are corrected.
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Keep Promises
When we say we are going to do something, we will do it. We will transform our words
into actions and results.
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Be Fair
We will be fair to our customers, co-workers, and vendors. “Don't do to others what
you don't want others to do to you” We also see fairness as giving credit where
credit is due; that means we reward our team members based on performance, both
collectively and individually. This contributes to our high customer satisfaction.
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Be Genuine
We stay true to what we believe and stand behind our values, knowledge, products,
and services.
- Excel at What We do - We want to excel at what we set out to do;
we want to stand out from the pack, because we take pride in what we do as an organization
and as individuals. To our customers, that means we will do the following:
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Be Professional
We stay true to what we believe and stand behind our values, knowledge, products,
and services.
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Have Strong Work Ethic
We will not take shortcuts. We have established our procedures and protocols to
handle customer inquiries and orders based on years of experience in providing excellent
customer service, so we will follow them. We will make sure things are taken care
of in a timely manner and adapt our schedule to the situation if necessary.
We will also go above and beyond what’s expected of us so our customers, our team,
and we as individuals all benefit.
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Take Ownership / Execute
If we are given a task, see to it that it completes soundly until the end, even
when we did not handle it from the beginning. If one has an idea on how to make
something better, implement it; drive it through all the way. We will be action
driven and goal oriented with the tasks at hand.
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Be Efficient
We don’t just work hard, we want to work smart. That ultimately means customers
get good prices with quicker, better service. We set out to create good operations
/ infrastructure, tools, information flow, solutions, and good execution to achieve
efficiency without sacrificing service quality and the humanity side of things.
- Connect with People - One major source of joy for our team is when
we get to know our customers and the people that we work with better, and that what
we do somehow makes their days better and more pleasant. We really value such connections,
because that makes us happy! We found that by doing the following, we make such
connections naturally:
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Be dependable / gain trust
We keep our word. In doing so, customers can rely on us to follow through with their
visions, building genuine and solid relationships. We take pleasure in sharing our
customers’ experience. Therefore, we will be attentive and participate in the selection
and ordering process. We will keep our patrons informed in regards to order status,
new developments and tracking information; keeping them confident up until the day
the order is fulfilled.
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Be positive
Attitudes and feelings are contagious. When we set out to do something, we have
the power to choose the kind of attitude we are going to hold. We want to always
have a positive attitude so we feel happy and people around us feel good. Unpleasantries
happen from time to time, but if we focus on what we need to do at the moment, we
can prevent negativity from taking our mind hostage.
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Be helpful, kind and respectful
We always start from the stand point of trying to be helpful, whether it’s towards
customers, coworkers, or vendors. “How things get done” is also very important;
being kind and treating each other with respect is the best way to form good relationships.
There will be disagreements from time to time, but if we keep those values in mind,
disagreements can be resolved without many negative feelings.
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Be patient
We will listen carefully to our customers so we get a good understanding of their
needs and the situation, enabling us to create a good balance between patience and
efficiency. By being patient, we will maintain a clear mind, complete the tasks
at hand efficiently and keep our customers happy.
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Be compassionate
We recognize different individuals have different needs. We will put ourselves in
others’ shoes and think how we would like to be helped. By empathizing and assessing
our customers’ situations, we will find a resolution promptly and often times exceed
our customers’ expectations.
- Constant Improvement - Making continuous improvements is crucial
to not just businesses, but individuals as well. We believe life is a never-ending
learning process. Only when we make continuous and never-ending improvements can
we be good at what we do.
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Educate
We will continue to educate ourselves in all areas, including but not limited to
new customer needs, product knowledge, technology advances, leadership / management
skills, and industry / market changes.
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Embrace change
Things evolve / change continuously. Only when we embrace change can we survive
and thrive. We will keep an open mind and try new ideas backed by thorough research,
thinking, and planning. We cherish open-mindedness, creativity, and thinking outside
of the box fused with solid execution, so we can provide better services, products,
and build a better organization.
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Have a “Can Do” attitude
Often times, we try something we have not done before. It is important that once
we set a goal / objective, everyone has a “can do” attitude. There
will be times when we will not have consensus with everyone. It is important to
remember that while we may disagree, we will commit to achieving
the team objective.
- Teamwork - Our belief in the value of teamwork actually manifests
in different forms under our other core values. However, because our team values
it so much, we decided to make it one of our top level core values. Below is how
all individuals in our team shall operate so we have a strong, cohesive team.
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Be dependable
We will take ownership and follow up until tasks are completed. We will keep our
promises, and be consistent in our line of duty.
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Communicate well
Be thorough and organized in documentation, verbal communication, and when receiving
and relaying information. Be prompt; prioritize communication tasks based on time
sensitivity. Use constructive words.
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Be helpful, kind, respectful
We respect and appreciate personality and cultural differences. We are open to offering
assistance while being observant and sensitive to people and situations around us.
We appreciate helpful gestures from our team members and realize that we are all
working towards the goals of individual and group success.
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We may disagree, but we will commit
Once a team decision has been reached, we will commit to it, even though at times
we may disagree.
Condition of Use of This Website
Arcadian Lighting All Rights Reserved
The policies, terms and conditions set forth throughout the website governs the
Arcadian Lighting website. Please read them carefully (also see Order Info and Privacy
& Security)! If you do not agree with these terms and conditions, do not use the
website. Your use of this site indicates that you have agreed to accept these terms
and conditions. Your placement of an order, either via phone, email, or fax, to
Arcadian Lighting indicates your acceptance of these terms and conditions. Arcadian
Lighting reserves the right to make changes to this site and these terms and conditions
at any time.
Copyright and Legal Issues
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intellectual properties on this site are copyrights of Arcadian Lighting or its
content suppliers. Arcadian Lighting respects the intellectual property of others,
and we ask our users to do the same. It is only for the purpose of shopping on this
site or placing an order on this site that allows you to use the content of this
site. Please don't copy, reproduce, modify, republish, or upload any materials from
this site by any means without a written permission from Arcadian Lighting.
Copyright © 2003-2012 Arcadian Lighting. All Rights Reserved.
