Arcadian Lighting Fixtures & Lamps

Discount Table Lamps, Floor Lamps, Lighting Fixtures

Ceiling Lights, Landscape Lighting, Pendant light fixtures and more!

FREE SHIPPING
on orders over $99
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ARCADIAN LIGHTING ORDER INFO / STORE POLICIES

Thank you for visiting Arcadian Lighting! We are here to serve you. Please do not hesitate to contact us if you have any questions.


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Arcadian Lighting, Inc.
2451 Foothill Blvd. Suite E
La Verne, CA 91750
(Mon - Fri 8:30am to 5:00pm PST)
TEL:888-918-8030, 909-596-0031
FAX:909-596-1008
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Shipping Information
Tax Information
Return Policy
Order Cancellations
Price Guarantee
Secure Ordering
1-Year Limited Manufacturer Warranty
Product Availability
Product Display/Colors
Prices & Typographical Errors
Payment Method
Disclaimer of Liability to Products Functionality

** Free Shipping on orders over $99, to the continental United States only.
** $50 minimum total order amount required.
** FREE shipping is NOT applicable for item exchange.

Orders less than $90 are charged a $15 shipping fee. Orders between $90 and $99 are charged a $7.50 shipping fee. Orders in the continental United States will be shipped at our discretion via UPS ground, FedEx or USPS. For shipping addresses outside of continental US, additional shipping fee applies. Additional shipping fees are calculated on a case-by-case basis. Please call us at 1-888-918-8030 to obtain more specific shipping cost.

Currently, Arcadian Lighting will deliver orders to the United States only. No international orders are accepted as of this time.

Shipping times on our product page are calculated from the time we receive your order to the time your order is shipped. You need to factor in the transit time when you want to know when you will be receiving your purchase. Please make your arrangements accordingly

Items shipped to California will be charged a 8.25% sales tax, as required by law. We do NOT charge sales tax for items shipped to outside of California.

If customer receives a defective product, Arcadian Lighting will replace the same item at no cost to the customer. Customers are required to notify Arcadian Lighting of any defect within 14 days of receipt to be eligible for the free replacement.

For non-defective goods:

  • An order can be returned if it does NOT have any "No Returns" conditions (specified below), and customer notifies Arcadian Lighting within 14 days of receipt of the merchandise.
  • Customer must notify Arcadian Lighting to request for a Return Goods Authorizatin (RGA #). Please allow one week for the RGA# to be issued.
  • After the RGA# is issued, customer has another 14 DAYS to ship out the merchandise.
Amount of refund will be the original purchase price less 20% restocking fee. This fee helps pay for the shipping cost that Arcadian Lighting incurred in shipping the goods to the customer, as well as the restocking fee that our suppliers charge Arcadian Lighting for the return.

If any coupon / discount was applied towards the order, returning partial order(s) will void the coupon / discount applied, should it cause the order total to fall below the coupon / discount requirement. The restocking fee will be calculated based on the original price of the returned item(s).

If customer received Free Shipping, should customer return partial order causing the order total to fall below the $99 free shipping requirement, a $15 shipping and handling fee will be assessed when determining the amount of refund.

All items must be in its original box, and is in resalable condition. Customer is responsible for shipping the items back to Arcadian Lighting.

Item exchanges are treated as a return and placement of a new order; the exchanged item(s) will be subjected to the 20% restocking fee.

If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after changing his mind), amount of refund will be the original purchase price less 20% restocking fee.

No returns will be accepted for the following conditions:
  • Returning items without a RGA number
  • Item has been used, hung, or modified
  • Manufacturer-customized items
  • Clearance items
  • Truck-load size items
  • Volume order totaling more than $2000
  • Bulb-only / replacement parts orders
  • Failing to return merchandise within 14 days after RGA# is assigned

We would like to emphasize that Arcadian Lighting does not make money on customer returns. Our suppliers charge us restocking fee for returns and there are shipping charges that Arcadian Lighting incurs. The 20% restocking fee covers only part of the cost that we incur.

To return an item, please follow our Return Procedure.

All credit will be placed on the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your (online) statement.

Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email us. Make sure to include all available reference information to assist us.

**Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.

Unshipped items can be cancelled free of charge as long as the item was neither manufactured nor customized specifically for the customer. Please contact us immediately if you would like to cancel your order.

If your package has already been shipped, you will be responsible for returning the UN-OPENED package, even if the package is shipped prior to the "Expected Ship Date" on your order status. Credit will be issued upon receipt of product. The credit amount will be the full amount charged LESS 20% to help cover part of the cost that Arcadian Lighting, Inc. incurs. We’d like to emphasize that our suppliers charge us restocking fee for returns and there are shipping charges that Arcadian Lighting, Inc. incurs. We absolutely do not make money off of customer returns.

**Arcadian Lighting offers a 110% price guarantee policy: If you find an item at a lower price elsewhere online (after shipping & handling charges, and discounts if applicable) and with the same or shorter lead time, before or within 14 days of your purchase, bring it to our attention with your price quotation and seller's information. We will match 110% of the price difference on the same exact item from any online retail store, upon verification. Offer is only applicable to seller's in-stock items and excludes large oversize / truck-load size items, items that are selling at below Arcadian Lighting's cost, and orders less than $99.

Arcadian Lighting utilizes SSL (Secure Socket Layer) Technology. Secure socket layers encrypt credit card information so it can't be read by anyone but Arcadian Lighting. When you place an order, your order information (including your name, address, credit card number) is encrypted using a market-proven secure server for maximum security. Your credit card and billing information cannot be read by third party as it travels to our order system. The order system we employ processes millions of transactions each month. Ordering from us is safe!

You can purchase with confidence and peace of mind because Arcadian Lighting warrants all lighting fixtures free from defects in material and workmanship for a period of one year from the date you received your item(s). In the event of a defect or damaged item due to shipping, Arcadian Lighting reserves the right to replace either the component(s) or whole fixture at no charge to customer. Light bulbs, if included, are not covered under the Arcadian Lighting warranty. If the product has been altered or used for purposes other than those for which it was designed, this warranty will not be honored.

Please email us to report any warranty issue. In most cases, our customer service will respond within 2 business days to provide you further directions and assign you a Return Goods Authorization # (RGA#). New replacement item(s) will be sent to you promptly. In the mean time, an UPS call sticker will be mailed to you to return the defective / damaged item(s). You will be responsible to return the defective / damaged item(s) along with the RGA# to the original warehouse.

Please note that listed availability might not be applicable for multiple copies of an item and items recently discontinued by our suppliers. In addition, sudden demand for an item can have an effect on its availability. We will inform you by phone or e-mail if any items in your purchase item(s) prove to be in backorder or unavailable. No transaction will be charged until your order is shipping.

Arcadian Lighting makes sincere efforts to display product images given by our suppliers as clear and as accurately as possible. However, we cannot guarantee that the color shades or color patterns you see on your computer exactly matches the product color you see in person, as the display of the color depends, in part, upon the monitor and the computer setting you are using. In addition, many of our art glasses are individually hand crafted, so some variation in its pattern should be expected.

Prices and policies are subject to change without notice. In the event a product is listed at an incorrect price, with incorrect information due to typographical error or error in pricing, coupon or gift certificate errors or misuse and abuse or incorrect product information received from our suppliers, we shall have the right to refuse or cancel any orders placed under these conditions and correct any disparities whether or not the order has been confirmed and your credit card has been charged. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a FULL credit to your credit card account. We reserve the right to refuse any order.

Payment information must be submitted in order to process your order. Please note that your credit card will not be charged until your order is shipping. All purchases must be paid in US dollars. Arcadian Lighting currently accepts VISA, MasterCard, American Express Card and Money Orders as valid methods of payment for all purchases. For a better peace of mind, please also refer to the privacy & security policy and fraud protection program offered by your credit card issuing company.

Under no circumstances shall any member of Arcadian Lighting be responsible for any incidental or consequential property damages or bodily injuries arising from the use or misuse of the product.

All images and text on this site are copywritten and are the property of Arcadian Lighting.

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