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Return Policy (Effective 2/1/08)
If customer receives a defective product, Arcadian Lighting will replace the same item at no cost to the customer. Customers are required to notify Arcadian Lighting of any defect within 14 days of receipt to be eligible for the free replacement.
For non-defective merchandise:
- An order can be returned if it does NOT have any "No Returns" conditions (specified below), and customer notifies Arcadian Lighting within 14 days of receipt of the merchandise.
- Customer must notify Arcadian Lighting to request for a Return Goods Authorizatin (RGA #). Please allow one week for the RGA# to be issued.
- After the RGA# is issued, customer has another 14 DAYS to ship out the item.
Amount of refund will be the original purchase price less 20% restocking fee.
This fee helps pay for the shipping cost that Arcadian Lighting incurred in shipping the merchandise to the customer, as well as the restocking fee that our suppliers charge Arcadian Lighting for the return.
If any coupon / discount was applied towards the order, returning partial order(s) will void the coupon / discount applied, should it cause the order total to fall below the coupon / discount requirement. The restocking fee will be calculated based on the original price of the returned item(s).
If customer received Free Shipping, should customer return partial order causing the order total to fall below the $99 free shipping requirement, a $15 shipping and handling fee will be assessed when determining the amount of refund.
All items must be in its original box, and is in resalable condition. Customer is responsible for shipping the merchandise back to Arcadian Lighting.
Item exchanges are treated as a return and placement of a new order; the exchanged item(s) will be subjected to the 20% restocking fee.
If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after a change of mind), amount of refund will be the original purchase price less 20% restocking fee.
No returns will be accepted for the following conditions:
- Returning items without a RGA number
- Item has been used, hung, or modified
- Manufacturer-customized items
- Clearance items
- Truck-load size items
- Volume order totaling more than $2000
- Bulb-only / replacement parts orders
- Failing to return merchandise within 14 days after RGA# is assigned
We would like to state that Arcadian Lighting does not make money on customer returns. Our suppliers charge us restocking fee for returns and there are shipping charges that Arcadian Lighting incurs. The 20% restocking fee covers only part of the cost that we incur.
Return Procedure
- Customer must obtain a RGA# (Return Goods Authorization) from Arcadian Lighting before an item can be returned. Please email us to request a RGA# and provide a clear explanation for such a request. Usually, a RGA# will be issued within 1 week via confirmation email.
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If an item has been returned without a RGA# or Arcadian Lighting's approval, we may refuse to accept the return or charge a 50% restocking fee at Arcadian Lighting's discretion.
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If an item is returned with missing parts, Arcadian Lighting reserves the right to charge you for parts not returned or missing.
- After receiving the RGA#, the customer will have another 14 days to return the product to Arcadian Lighting. After 14 days, the Return Authorization will expire and no replacements or refunds will be given.
- Please label the RGA# on all the returning boxes. Customer is responsible for the cost of returning the merchandise to Arcadian Lighting, with insurance, to the original warehouse. Customer can pick whichever carrier (FedEx, UPS, USPS, AirBorne) to return the merchandise.
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Please note that if you returned the items without insurance coverage and the items are damaged during the return shipping, Arcadian Lighting reserve the right to charge you for the broken parts/items. It is then your responsibility to file an insurance claim with the carrier.
- Once you have shipped out the return merchandise, please email us. This will help us track the return merchandise so that you can be credited promptly.
- All credit will be placed on the credit card used for the original purchase. Allow 1 - 2 billing cycles for the credit to appear on your statement.
Due to the delicate nature of some of our products and the inevitable bumps encountered in transit, a product may occasionally arrive with some damage. If you receive a damaged product, please email us. Make sure to include all available reference information to assist us.
**Please note that failing to return the defective item will result in a charge of both defective and replacement items to your account.
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