For non-defective merchandise:
Amount of refund will be the original price (not including any discount or coupon offers) less 20% restocking fee. Shipping and handling fee is non-refundable. This fee helps pay for the shipping cost that Arcadian Lighting incurred in shipping the merchandise to the customer, as well as the restocking fee that our suppliers charge Arcadian Lighting for the return.
If any coupon / discount was applied towards the order, returning partial order(s)
will void the coupon / discount applied, should it cause the order total to fall
below the coupon / discount requirement. The restocking fee will be calculated based
on the original price of the returned item(s).
If customer received Free Shipping, should customer return partial order causing the order total to fall below the $99 free shipping requirement, a $15 shipping and handling fee will be assessed when determining the amount of refund.
All items must be in its original box, and is in resalable condition. Customer is responsible for shipping the merchandise back to Arcadian Lighting.
Item exchanges are treated as a return and placement of a new order; the exchanged item(s) will be subjected to the 20% restocking fee.
If the customer misses shipping carrier's multiple delivery attempts or decides to refuse package delivery (after a change of mind), amount of refund will be the original price (not including any discount or coupon offers) less 20% restocking fee.
No returns will be accepted for the following conditions:
We would like to state that Arcadian Lighting does not make money on customer returns. Our suppliers charge us restocking fee for returns and there are shipping charges that Arcadian Lighting incurs. The 20% restocking fee covers only part of the cost that we incur.
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